H
Heirloom

Support & FAQ

We’re here to help.

Need a hand? Email us at arslanattangent@gmail.com and we’ll get back to you.

How do credits work?

You get a few free restores to start. After that, buy a one-time pack — no subscription. A credit is used only when a restore succeeds.

What is Reunite?

Reunite gently composites a loved one from one photo into another group photo, matching the lighting and color so it looks natural.

Where are my photos saved?

Saved results go to your device’s photo library in full quality and also appear in your in-app Library.

Are my photos private?

Yes. They’re processed privately, deleted right after, and never used to train AI. See our Privacy Policy.

A restore didn’t look right

Try toggling Colorize or Enhance faces, or start again with a clearer scan. Failed runs don’t cost a credit.

How do I get a refund?

Purchases and refunds are handled by Apple. Request a refund through your App Store account or at reportaproblem.apple.com.